Frequently Asked Questions
We try to anticipate questions you might have about our services and provide the answers here. If you need additional information, please send email to firstname.lastname@example.org.
What is an automatic standby generator?
An automatic standby generator is a back up electrical system that operates whether you are home or away. Within seconds of an outage, it automatically supplies power directly to your home’s electrical circuit breaker box. After utility power returns, the generator shuts itself off and waits for the next outage.
Can I install the generator myself?
As an option, Kohler offers the Guardian Series systems prepackaged and pre-wired option with comprehensive installation instructions. You could perform the simpler site preparation steps and have a professional make the electrical panel and fuel connections, or you could complete the entire installation yourself. However, for safety reasons and to ensure adherence to all local, state and national electrical codes, particularly for non pre-wired or larger systems, Kohler recommends you use an authorized Kohler dealer or licensed contractor.
What happens if the generator gets overloaded?
Kohler generators are equipped with overload protection. In the rare event of an overload, the generator’s circuit breakers will trip, disconnecting the unit from the load. Simply correct the overload and reset the breaker in the generator.
Does my new generator have to be maintained?
Yes, maintenance is required. All generators require periodic oil and filter changes to ensure maximum performance for years of reliable service. Our company offers preventative maintenance services to customers. Please call us at (866) 403-4752 for additional details.
How a generator size is based?
We sizing your generator according to your needs instead of your home’s footage; so you won’t overspend or be surprised by inadequate coverage. We offer Essential Circuit Coverage, Managed Whole-House Coverage and Complete Whole-House Coverage.
Essential Circuits cover just the basics (8-16kW). These affordable generator and transfer switch packages are also the easiest to install.
Managed Whole-House provides more coverage with less generator (16-22kW). If it is unlikely you will turn on every appliance at the same time (most people don’t), a smaller generator paired with a Kohler load management switch provides whole-house coverage through a managed power solution. Non-essential circuits are shed when the generator approaches maximum capacity to eliminate overload, then are cycled back on when essential circuits are satisfied.